Refund Policy

Svnday Story is a personalized digital product operated in Indonesia as an individual-owned business (usaha perorangan). Each order is prepared from the content, template, and style choices selected by the customer.

You can leave or change the create flow before payment is completed. No charge is recorded until checkout is successfully processed.

Refunds may be reviewed if there is a duplicate payment, a failed payment settlement, or a service issue caused by our system that prevents us from delivering the story.

If your payment is still pending, please wait for the payment channel to confirm the status or contact support with your order ID.

Once a personalized story has been published, delivered, or made available through a story link, refunds may not be available unless there is a proven technical failure caused by our system that we cannot reasonably fix.

Contact support with your order ID, email address, and a short description of the issue. We will review the request and respond through the available support channel.

Approved refunds, if any, are processed through the relevant payment channel and may take time depending on the provider or bank.